Our Vision
To have a community of providers united to optimize resources that promote quality care, better health, and lower costs for all patients across the continuum of care.
Our Mission
To deliver the highest quality of care for all patients in the community by improving communication among healthcare providers, care transitions, and the coordination of community care.
Our Purpose
To create a sustainable area coalition with the focus of improving transitions of care for all patients by sharing resources and best practices, utilizing quality improvement practices, collecting data, and implementing person-centered interventions.
Benefits of participation include
Quality of care improvements as a coalition and individual facilities; shared resources and knowledge; no cost to your facility; quality of care across our community.
Accessing Hospital EMRs
See HUB page for details and tip sheets. It is your facility’s responsibility to track and keep up to date access to each hospital system’s EMRs. Failure to do so is a violation of HIPAA. Thank you for your due diligence in this.
Nursing Home guiding principles for successful partnership with Genesis and UPH-Trinity:
Respond timely to referrals.
Establish a clinical inventory of services (nursing home capabilities form).
Utilize EMR Access (Epic Care Link @ Trinity and Cerner @ Genesis) – Initial Request and Termination.
Sufficient RN staffing across all three shifts.
Encrypted protection of PHI.
Actively engage residents, patients, and responsible parties to establish meaningful advanced care plans.
Communication and/or handoff to ED before transfer of care.
Telephone follow-up with patients after discharge.
Facility Administrators and Directors of Nursing to partake in monthly QC Senior Care Coalition meetings.
Communication and education to managers and clinical teams r/t coalition work.
Health Systems guiding principles for successful partnership with Nursing Homes:
- Warm hand-off before patient leaves the hospital.
- Send or notify of signed discharge orders as soon as complete.
- Discharges before noon when able.
- Consistent communication i.e. updates to phone lists, after-hours coverage
Current State:
- Data Collection to be reviewed and completed when group finds need.
- Education to be planned by the Steering Committee which reflects the needs and interests of the Coalition.
SMART Goals:
ED Transfer rate: 1.2% (per 1,000 patients)
Readmission rate: Goal of 1.0
ED Warm Hand-off
- TRINITY EMERGENCY DEPARTMENT HANDOFF COMMUNCIATION NUMBERS:
- IL Campuses: Rock Island 309-779-3234 / Moline 309-779-5325
- Call this number for assistance by the Charge Nurse to give clinical report when sending a resident to the ED.
- IA Campuses: Bettendorf 563-742-3201 / Muscatine 563-264-9240
- Call this number for assistance by the Charge Nurse to give clinical report when sending a resident to the ED.
- GENESIS EMERGENCY DEPARTMENT HANDOFF COMMUNCIATION NUMBERS:
- GMC Davenport 563-421-7681
- Call to speak with an Emergency Department Nurse to give a clinical report prior to sending a resident to the Emergency Department.
- If transported by private vehicle, will be directed to East or West by the CN.
- If transported by ambulance, destination determined by Medic.
- GMC Silvis 309-281-4020 / GMC Bettendorf 563-421-5930
Call to give a clinical report prior to sending a resident to the Emergency Department.
New PCP Appointment Set-Ups:
QC Senior Care Coalition Facilitators
- Amie Behrens, Administrator of Harmony Utica Ridge, Chair
- Trudy Whittington, Administrator of Ridgecrest Village, Chair
- Erica Meier, Regional Director of Care Management and Post-Acute, UPH-Trinity
- Kori Ralston, Care Coordinator Support Assistant, Care Management, UPH - Trinity
- Julie VanDusen, Director of Care Coordination, Genesis
- 563-421-7014 / Julie.vandusen@mercyone.org
- Amy Ortega, Care Coordination Supervisor, Genesis
- Ryan Carnahan, Professor & Director of Graduate Studies, GWEP
- Ryleigh Lind, Training and Outreach Coordinator, GWEP
- Chloe Hird, Sr Quality Improvement Facilitator – Community POC, Telligen